At TÜV SÜD America, we are passionate about technology, people and the environment. For almost 150 years, our employee’s contributions and enthusiasm have been essential to the success of our business. Our commitment is to invest in our employees as well as to hire, develop, and engage the best talent to help us continue to build our team. We are dedicated to creating a work environment where all levels of employees are inspired to learn, grow, and be empowered to achieve both their professional as well as personal goals.
Under the direction of the Global Sales and Technical Manager – Consumer Products- Retail, the Key Account Manager (KAM) will have responsibility for maintaining productive client relationships (retailers, vendors, brands & importers) by coordinating all support aspects of services rendered such as testing, inspection, auditing. This includes being key conduit for communications in areas of pricing, problem solving, answering client and also E-resource management. In conjunction with the Technical Manager, the Sales Coordinator will be expected to keep abreast of new developments in the industry, that affect their client assignments, to ensure the company and the client are aligned to new technical and commercial developments in the business sector.
The KAM also has responsibility to work with the assigned Sales Manager to grow sales revenue for certain clients as assigned.
Develop global pricing for soft-line clients testing packages that are developed by TGRC
Assist in the implementation and maintenance of E-resource for Key Accounts using this system.
Ensure accurate and complete delivery of services within defined turnaround times, including sample process questions and follow as defined in client CSD
Provide accurate, up-to-date information to global operations/labs to ensure smooth and timely delivery of service to client
Communicate with internal staff on administrative changes to client requirements (i.e. manuals, general procedures, etc.)
Ensure SharePoint is up to date on all relevant information, in a timely fashion
Ensure communication with client is documented and provided to process sample submissions through lab
Present test, inspection and/or audit results to clients as necessary
Support labs, technical staff, business development/service delivery staff, and collections staff with miscellaneous functions relating to follow-up on client requests and/or disputes
Participate in on-site client visit meetings at the request of Sales Management
Communicate / escalate significant client issues to direct manager, Sales Management, Senior Vice President and Service Delivery team with proposal for resolution.
Interact with internal technical staff to provide submission information to our clients
Participate in industry meeting and events as assigned by supervisor to stay current on technology trends.
Support Sales with defining pricing and account strategies required to secure Retailer Nominations and Vendor Selections.
Assist in providing technical expertise to clients in areas of global compliance, industry standards, and client specifications through technical opinions, interpretations and recommendations.
As an ongoing process, work with client to define / revise their compliance, safety and quality testing approaches; finalize customized testing programs including pricing.
Serve as liaison between the client and global locations of TÜV SÜD Consumer Products business area for operational, technical, sales & marketing, accounting purpose.
Serve as primary contact for assigned clients and maintain a successful client relationship.
Develop an understanding of client’s needs and expectations and assist in matching them to TÜV SÜD capabilities, and internal Quality Assurance technical resources.
Successfully handle day-to-day client requests including test report review, invoice processing, data/report generation, problems, issues, and complaints.
Develop strong business relationships with key personnel of assigned clients.
Bachelor Degree, or equivalent experience, specializing in business, management or related technical field.
At least 5 years of account / program management experience in testing or retail area, preferably in softlines / textiles, toys, hardlines.
Domestic Travel up to 25%
Strong working knowledge of softlines / textiles or hardlines in terms of product development, product sourcing, quality and applicable test standards / regulations.
Able to interpret technical information and translate into common terminology.
Understands scheduling, planning and the product development cycle
Strong analytical, problem solving, attention to detail and process improvement skills.
Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external).
Able to work well under pressure to handle crisis situations and balance several tasks simultaneously.
Performs with sense of urgency and sensitivity to deadlines.
Able to prioritize, delegate tasks to appropriate staff and perform required follow up.
Excellent verbal and written communication and presentation skills.
Proficiency in Microsoft applications.
Must be confident, highly efficient, and self-motivated.
Must be personable and work well independently, as well as in a team environment.
Strong appreciation of different cultures.
Good command over English.
TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.