TÜV SÜD America is always interested in feedback from our customers, with Continual Improvement defined as a core value in our management system. To solicit feedback, customers will periodically receive surveys from independent organizations contracted by TÜV SÜD America. We encourage our clients to take the time needed to complete this evaluation to help us improve our execution and customer service.
Unsolicited positive or negative feedback about our services can be submitted anytime by submitting our contact us form.
In addition, we have systems in place to deal with any possible dispute or complaint. Information on handling disputes with business relationships is included in the TÜV SÜD America Standard Terms and Conditions.
If you have any complaint about our services you can send us an e-mail via our contact us form or contact us at 978-573-2500 and ask for the Director of Quality. All formal complaints are recorded in our internal corrective action system and we will take appropriate actions and reply.
We also have processes to address any appeal of a decision related to product or management system certifications. In the unlikely event that you disagree with a certification decision, an appeal can be sent to:
Manager, Certification Body
TÜV SÜD America Inc.
10 Centennial Drive, 2nd Floor
Peabody, MA 01960 USA
After discussions with all parties involved and review of available evidence, a decision will be returned. If a further appeal is required, you can contact the Vice President, Quality & Regulatory Affairs, and request that an appeal be brought to the Advisory Committee, an independent group made up of representatives from industry and educational institutions. Depending upon the certification, there may be further appeal processes within the Accreditation Body as well.
Complaints and Appeals Procedure
The clarification process of complaints against services of TÜV SÜD Product Service as well as appeals on decisions of the certification bodies is a regulated procedure. A short description is available here [ PDF 61 kB ].
In the event of a complaint or appeal, please write in to the following:
TÜV SÜD Product Service GmbH
Support Certification Bodies CRT123
We will process sent in cases according to our procedures and you will be informed about a decision.